Vision Statement

“To be the leading online retail destination in Africa, renowned for exceptional customer experiences, unparalleled product variety, and reliable delivery solutions, empowering customers to shop with ease and confidence.”

Mission Statement

We strive to build lasting relationships with our customers, suppliers, and partners, fostering a culture of excellence, innovation, and sustainability.

At Raines Africa Online Store, our mission is to provide:
A vast array of quality products at competitive prices.
Seamless and secure online shopping experiences.
Timely and efficient delivery services.
Exceptional customer care and support.
A platform promoting African brands, entrepreneurship, and economic growth.

Motivated Team Waiting to Serve you

The customer is at the heart of everything we do. Raines Africa is a place where smart, passionate people are obsessed to their customers and all the innovation is on their behalf. The company is aiming to create Africa jobs in a short space than any other company. We will also invest in employees’ success, helping them further their careers in different ways.

Location: Shop No. 9 Rhodesville Mall. No 32 Rhodesville Avenue Greendale, Harare

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Our Values at Raines Africa

It can be only a set of norms that keeps Raines Africa alive. These core values represent our culture in terms of thinking and operating day in day out. As Raines Africa we aspire to the following Core Values :

Develop Relationships that make a positive difference in customers’ lives

Upholding the highest standards of integrity in all of our actions.

If it is to be, it should be up to me.

Placing what we do in heart and mind

Improving everyday

Bold enough to mold a better future.

Provide outstanding products and unsurpassed service that, together, deliver premium value to our customers.

Making sure it’s comfortable for our customers

Making sure that our products caters different interests (no discrimination).

What we represent

It can be only a set of norms that keeps Raines Africa alive. These core values represent our culture in terms of thinking and operating day in day out. As Raines Africa we aspire to the following Core Values :

With a team of over 5000 dedicated employees spread across the continent, Raines Africa takes pride in its workforce. Our employees are the backbone of our success, working tirelessly to ensure that your shopping experience is nothing short of excellent.

At Raines Africa, we believe in transparency and customer satisfaction. Our favorable terms and conditions are designed to make your shopping experience hassle-free. We prioritize clear communication and fair policies, ensuring that you can shop with confidence.

To enhance accessibility, Raines Africa has established collection points in South Africa, Zimbabwe, and Zambia. Our customers can pay for their purchases and conveniently collect their products at these designated points, streamlining the process and saving you time..

We understand the importance of timely delivery. Our shipping services are designed to be efficient and reliable. For customers in Zimbabwe, expect your products within 3-5 working days, while those in Zambia can anticipate delivery in 5-7 days. South African customers can enjoy swift delivery within 2-3 days.

At Raines Africa, we stand by the quality of our products. All purchases come with a warranty, ensuring that you can shop with confidence. Our commitment to quality extends beyond the point of sale, offering you peace of mind and assurance in every purchase.

Get in Touch with Raines Africa

For customer support, sales enquiries, partnerships or general information, please reach out