Shipping Policy

Delivery is available throughout Zambia and will be concluded between 3 – 7 working days from Monday to Friday (excluding public holidays), subject to payment and order confirmation before 12h00. Depending on origin and destination, a further delay of up to 24 hours may be experienced on shipments to outlying areas. Additional shipping costs may arise if you are more than 15km from the nearest collection.

What will the delivery cost?

Orders above USD$100 are eligible for free shipping.

Orders below USD$100 attracts a shipping fee of USD$10

When will delivery take place?

• Delivery service will commence upon payment confirmation being received.
• Deliveries will generally be made within the time frame of the selected delivery type after collection from point of dispatch and between major centers from Monday to Fridays.
• We deliver from Monday to Friday from 08h00 to 17h00 to both business and residential addresses.
• No deliveries will be made on the weekend or any public holiday.

What if I miss my delivery?

We will notify you of a failed delivery i.e. when no one can be reached at the specified delivery address to receive and sign for the goods at the scheduled time. We will reschedule the delivery as soon as possible.

What if my items are damaged, faulty or incorrectly delivered?

In the regrettable event that you receive a damaged product, please notify us within 24 hours of receipt of delivery on +263779411028 or admin@raines.africa. We will do our utmost best to have the damaged product collected and a new product delivered to you within 3 business days.

What if I receive the incorrect items or quantity of products?

Should the incorrect items or quantity of items be delivered to you, you need to notify us immediately so that we can rectify the situation. You can notify us on +263779411028 or admin@raines.africa and we will get our team to collect the incorrect items and replace them as soon as possible.

Returns & Refunds process:

We offer a full returns and exchanges policy. You may return or exchange goods at any one of our stores subject to producing the original receipt and ensuring the product is in its original packaging and condition. Should the product not be in its original packaging, a handling fee of up to 20% of the product’s value may be charged as per the CPA.

Refunds can take up to 10 days to reflect in your bank account. Should you not receive your refund within 10 days, kindly contact us on +263779411028.