FAQs

The FAQs list was last modified on 08th July 2023

Check that the card number, card name, and expiry date are entered as it appears on the front of your card. Ensure that your 3 digit CVC number on the back of the card is also entered correctly. If you are still having problems, please contact us on +(27) 10 140 1308 Or WhatsApp: +27817316789 or [email protected]

Delivery is available throughout South Africa and Zimbabwe and will be made from Monday to Friday (excluding public holidays), subject to payment and order confirmation before 12h00. Depending on origin and destination, a further delay of up to 24 hours may be experienced on delivery to outlying areas. Delivery in Zimbabwe may take up to 3 days.

You can track the status of your order by accessing your account through the right panel on the home page.

  • Open your account on the Accounts Tab on the right-hand side of the navigation bar.
  • Sign in to your account using your email address and password.
  • Click on “My Account”
  • On the “My Account” section on the lift, click on “My orders”
  • Proceed to click “Track” next to the order you wish to view and track